Draft for review. This policy is a starting draft prepared for the website. Please have it reviewed by your legal advisor before it goes live, and adjust the specifics (data retention periods, third-party processors) to match your actual practices.

Enviro Air Cooler (M) Sdn Bhd ("Enviro", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Who we are

Enviro Air Cooler (M) Sdn Bhd (Company No. 201001010507 (895157-U)), trading as "SystemAir by Enviro", is the data controller responsible for your personal data. You can contact us on WhatsApp or at our office in Butterworth, Penang.

2. What personal data we collect

We collect information you provide directly to us when you request a site assessment, use our cooling calculator, contact us on WhatsApp, or otherwise communicate with us, including:

Your name, company name, phone number and email address;
Details about your facility (floor size, industry, operating conditions and the problem you want to solve);
Any other information you choose to include in your enquiry.

When you visit the website we may also automatically collect limited technical data (such as your browser type, device and pages viewed) through cookies and analytics tools.

3. How we use your personal data

To respond to your enquiry and prepare a site assessment or proposal;
To contact you about our products, services and your project;
To improve our website, products and customer service;
To comply with legal and regulatory obligations.

4. Legal basis & consent

By submitting your details through our forms, WhatsApp, or other channels, you consent to us processing your personal data for the purposes above. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide you with a service.

5. Disclosure of your data

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example, hosting, messaging and email providers) strictly to the extent needed to serve you, and with authorities where required by law.

6. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described above and to meet legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

7. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

8. Your rights

Under the PDPA you have the right to request access to and correction of your personal data, to limit its processing, and to withdraw consent. To exercise these rights, contact us on WhatsApp.

9. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how it is used. You can control cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date.

11. Contact us

For any questions about this policy or your personal data, contact us on WhatsApp or at our office in Butterworth, Penang.